Welcome to the FrontlineMA.org website (“FrontlineMA.org”). Your privacy is one of our top priorities. The following policy applies only to the use of FrontlineMA.org and all its subdomains (collectively, “FrontlineMA.org”). As you navigate FrontlineMA.org, you will see links that, when clicked, will take you to other websites operated by state agencies (the “Other Commonwealth Websites”) or to other websites external to Massachusetts state government. The Other Commonwealth Websites have individual privacy policies tailored to the interactions available through each site. You may also see links that will take you to websites external to Massachusetts state government.
In particular, please note that although some of the social media pages used by FrontlineMA.org might appear to be part of FrontlineMA.org or at a web page under control of FrontlineMA.org, some of these sites are actually hosted by a third-party provider. Thus, when visiting these third party social media sites, you are subject to different privacy policies and terms of service. We strongly suggest that you read the site policies, including the privacy policies, for each Commonwealth website that you visit and any external site that you visit through a link appearing at FrontlineMA.org.
A privacy partnership
Your privacy with respect to the use of FrontlineMA.org results from a partnership between the Massachusetts Office of Attorney General and you, the user. At FrontlineMA.org, we attempt to protect your privacy to the maximum extent possible. However, because some of the information that we receive through FrontlineMA.org is subject to the Public Records Law, Massachusetts General Laws Chapter 66, Section 10, we cannot ensure absolute privacy. Information that you provide to us through FrontlineMA.org may be made available to members of the public under that law. This policy informs you of the information that we collect from you at FrontlineMA.org, what we do with it, to whom it may be disseminated, and how you can access it. Based on this information, you can make an informed decision about your use of FrontlineMA.org. You can maximize the benefits of your privacy partnership with the Commonwealth by making informed decisions about whether to share personally identifiable information with us through FrontlineMA.org.
Personally identifiable information
We use the term “personally identifiable information” to mean any information that could reasonably be used to identify you, including your name, address, telephone number, email address, birth date, or any combination of information that could be used to identify you.
You should not submit sensitive personal information, such as personal health information, social security numbers, credit or debit card numbers, bank account information, passport numbers, driver’s license numbers or similar identifiers to FrontlineMA.org.
Information voluntarily provided by you
FrontlineMA.org collects voluntary information from you through surveys, online forms, any emails sent to FrontlineMA.org and comments posted on pages hosted by FrontlineMA.org (such as blogs or wikis). All such information, including comments and emails sent by you to FrontlineMA.org may contain personally identifiable information.
While FrontlineMA.org is intended as a medium for disseminating information from state agencies, non-profit organizations, and private businesses, if you need to contact any entity that is referenced by FrontlineMA.org, you should use the contact information for that entity posted on its FrontlineMA.org website.
Information automatically collected and stored by FrontlineMA.org
FrontlineMA.org employs the use of "Persistent Cookies." The purpose of these Persistent Cookies is to collect and aggregate data regarding FrontlineMA.org’s visitor activity in order for us or our service providers to continuously evaluate and improve its website services, including on FrontlineMA.org or affiliated websites such as sites hosted at http://blog.mass.gov (collectively, the “Offerings”). You may elect to disable the Persistent Cookies. Please be advised that disabling the Persistent Cookies may affect your ability to view or interact with FrontlineMA.org.
FrontlineMA.org does collect and store your “Internet Protocol (“IP”) address,” (which does not identify you as an individual) indefinitely, as well as information about the date and time of your visit, whether a file you have requested exists, and how many “bytes” of information were transmitted to you over the Web from FrontlineMA.org. We use your IP address to assess the frequency of visits to FrontlineMA.org and the popularity of its various pages and functions. We will not attempt to match any personally identifiable information that you provide to us with your IP address, unless there are reasonable grounds to believe that doing so would provide information that is relevant and material to a criminal investigation. The one exception is that when you fill out information in a form on FrontlineMA.org, we do receive your IP address along with this submission. We do not use this form-related IP address information unless it may be relevant and material to a criminal investigation.
Usage data and known persistent cookies
FrontlineMA.org uses (or may use) the following tools (each a “Tool” and collectively, the “Tools”):
Tool name: Twitter™ widget
Purpose: Display various Twitter feeds on FrontlineMA.org
Data collected: The Twitter widget uses Twitter’s persistent cookie(s) to allow you to retweet from and access other Twitter functions related to your account. Twitter accesses this cookie on every page where the Twitter widget is displayed. This could allow Twitter to determine which websites you have visited.
Express opt out:
2) You are not required to log in to your Twitter account (if you have one) to use FrontlineMA.org.
Special notes: Twitter may personalize your user experience on Twitter based on what pages you have visited that contain a Twitter widget.
Tool Name: Facebook™ “Like” widget
Purpose: Allows user to “Like” a web page and also displays whether user has already “Liked” the webpage.
Data collected: The Facebook widget uses Facebook’s persistent cookie(s) to determine whether you have “Liked” a page. Facebook accesses this cookie on every page where the Facebook “Like” widget is displayed. This could allow Facebook to determine which websites you have visited.
Express opt out: You are not required to log in to your Facebook account (if you have one) to use FrontlineMA.org.
Tool Name: Flockler widget
Purpose: Allows user to view to an aggregate social media feed from FrontlineMA.org’s associated Twitter account, @frontlinemaorg.
Data collected: Flockler does not store any cookies or track the visitors. Flockler does store anonymous data regarding the aggregated traffic volumes of all Flockler accounts. This data is automatically deleted every 21 days, and it doesn’t enable Flockler to identify or track a specific user visiting FrontlineMA.org.
Tool Name: HubSpot
Data collected: The HubSpot tracking code collects anonymous website visitor information. When a visitor provides personally identifiable information to the website - for example, fills out a form - the tracking code identifies individual users. The type of data collected includes page visits, first visit, and last visit. To learn more about the cookies used by HubSpot, please review this page.
Express opt out: You may disable the collection and use of your data through browser-, operating system- or device-level settings.
Additional general information related to tools
Links to social media sites
Certain links on FrontlineMA.org (whether integrated with Tools or otherwise) facilitate interaction with third-party social media sites. Accessing third-party social media functions (whether through a Tool or otherwise) may require you to log in to your social media provider, and that social media provider may plant a persistent cookie on your web browser to keep you logged in. Any interaction with any such social media provider (whether through a Tool or otherwise) is subject to such social media provider’s site policies, and such provider may plant one or more additional persistent cookies on your web browser as a result of your interaction with it.
Website Hosting with HubSpot
We use HubSpot to host our website https://www.frontlinema.org/. We use HubSpot forms to collect your personal information and operate certain features on our website, and we store the information you submit via a form in the HubSpot contact management system. We may use the personal information you submit to email you using the HubSpot service.
When you visit our website, HubSpot automatically collects information about your computer hardware and software (‘log files’). This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by HubSpot to ensure the optimal operation of HubSpot service and for security purposes. For security purposes, HubSpot may link these log files to other personal information such as name, email address, address, and phone number.
HubSpot does not sell personal information collected by its customers. HubSpot shares personal information collected by its customers with third party service providers to provide HubSpot’s products and services. HubSpot may share or disclose certain information you provide if necessary to fulfill government functions or legal obligations. The information and content of our website are stored on HubSpot’s cloud infrastructure, which you can learn more about here.
Online forms on FrontlineMA.org
Dissemination of your personally identifiable information
We do not sell any personally identifiable information collected through FrontlineMA.org or submitted to the Commonwealth in conjunction with using functions on FrontlineMA.org, and there is no direct or online public access to the information. However, once you voluntarily submit personally identifiable information to us related to your use of FrontlineMA.org, its dissemination is governed by the “Public Records Law,” the “Fair Information Practices Act” (Massachusetts General Laws Chapter 66A), Executive Order 504, and other applicable laws and regulations. For this reason, part or all of the information you send us may be provided to a member of the public in response to a public records request. There are pieces of information, such as credit card numbers, TIN, username, or password that are not considered public for the purposes of a public records request. For more information on types of data exempted from disclosure under the Public Records Law, please read the Secretary of the Commonwealth’s Public Records Law.
In addition, the information that you voluntarily submit will be disclosed only to Commonwealth employees or officials, or those under contract with the Commonwealth, with a “need to know” for purposes of fulfilling their job responsibilities. The information will be used for such purposes as; answering your questions, responding to any requests for assistance, generating summary statistics about usage, auditing applications and detecting fraud, aiding in the planning, design and development of FrontlineMA.org, and fulfilling the Commonwealth's legal obligations.
We will collect and aggregate the information you provide through surveys and through FrontlineMA.org’s collection of non-personally identifying analytics data for purposes of market research to improve the Offerings by making them more responsive to customer needs. Where appropriate, we may provide the information you submitted voluntarily through an email to the person or company that is the subject of your inquiry, or to a government agency responsible for the matters referred to in your communication.
Your access and opportunity to correct
The “Public Records Law” and the “Fair Information Practices Act” provide you certain rights to get information about you that is in our records. To learn more about the circumstances under which you can get and correct this information, please click on the above references to these laws.
Because information sent to the Commonwealth is not encrypted, you should not send messages containing information that you consider highly sensitive to FrontlineMA.org. We use standard security measures to ensure that information provided by you, including your personally identifiable information, is not lost, misused, altered, or unintentionally destroyed. We also use software to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits.
Special protections against misuse of personally identifiable information within Commonwealth offices
This website complies with the Acceptable Use of Information Technology Policy of the Enterprise Security Office of the Commonwealth of Massachusetts. All of the personally identifiable information that you submit to FrontlineMA.org is given the privacy protections set forth in the Commonwealth’s Enterprise Information Security Policies and Standards.
For questions about your privacy while using FrontlineMA.org, please contact firstname.lastname@example.org.
An “Internet Protocol Address” or “IP Address” is a series of numbers that identifies each computer and machine connected to the Internet. An IP address enables a server on a computer network to send you the file that you have requested on the Internet. The IP address disclosed to us may identify the computer from which you are accessing the Internet, or a server owned by your Internet Service Provider. Because it is machine-specific, rather than person-specific, an IP address is not, in and of itself, personally identifiable information.
Social Media: A social media website is a website or a social media application that is usually maintained by an individual and has regular entries of commentary, descriptions of events, or other material such as graphics or video. A social media identity is a specific user identity that has been registered on a third party social media site and is associated with the Agency. Government social media sites or identities typically provide forums for commentary or news on topics related to the government agency that hosts the social media site or has secured the social media identity. A typical social media site (whether hosted by the Agency or a third party) combines text, images, and links to other websites including blogs, wikis, and other media related to the topic and enables readers to leave comments in an interactive format.
© 2020 Commonwealth of Massachusetts.